Privacy Policy

1. Who are we?

This website is owned by Juan Carlos Gómez Navarro, DNI 14311532N, with registered address at Avenida José Hernandez de la Asunción 13, 6º A, Almansa (Albacete), Spain. (hereinafter, "EPYK").

2. Information and consent

    By accepting this Privacy Policy, the user (hereinafter, the "User" or "Users") is informed and gives his or her free, informed, specific and unequivocal consent for the personal data he or she provides through the website located at the URL https://www.epyk.es (hereinafter, the "Website") to be processed by EPYK, as well as the data derived from his or her browsing and any other data he or she may provide in the future.

    The User must carefully read this Privacy Policy, which has been written in a clear and simple manner to facilitate its understanding. The User may freely and voluntarily decide whether to provide their personal data to EPYK.

    3. Obligation to provide data

    The data requested in the Website forms are, in general, mandatory (unless otherwise specified in the required field) to fulfill the purposes for which they are being collected.

    Therefore, if these requests are not provided or are not provided correctly, they cannot be addressed, without prejudice to the fact that you may freely view the content of the Website.

    4. For what purpose will EPYK process the User's data?

    The personal data provided through the Website will be processed by EPYK for the following purposes:

    4.1. Data provided to formalize a purchase:

    • Manage, process, send, and track purchases made.
    • Contact the User to complete the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process.
    • Conduct quality and satisfaction surveys.
    • Send personalized commercial communications to the User about EPYK products and services, by electronic and/or conventional means, unless the User objects by checking the box enabled for this purpose on the Website.
    • Create a commercial profile, using third-party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box provided for this purpose.
    • Conduct analysis on the use of the Website and check the User's preferences and behaviors in order to improve communication with Website Users.

    4.2. Data provided through out-of-stock product forms:

    • Inform Users of the availability of products they were interested in that were out of stock.
    • Send commercial communications to the User by electronic and/or conventional means, regarding EPYK products and services, if the User gives their consent by checking the corresponding box.
    • Create a commercial profile, using third-party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box provided for this purpose.
    • Conduct analysis on the use of the Website and check the User's preferences and behaviors in order to improve communication with Website Users.

    4.3. Data provided through contact forms:

    • Manage, process, and respond to User requests, applications, incidents, or queries.
    • Send commercial communications to the User by electronic and/or conventional means, regarding EPYK products and services, if the User gives their consent by checking the corresponding box.
    • Create a commercial profile, using third-party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box provided for this purpose.
    • Conduct analysis on the use of the Website and check the User's preferences and behaviors in order to improve communication with Website Users.

    4.4. Data provided through collaboration forms:

    • Manage relationships with collaborators or influencers.
    • Send commercial communications to the User by electronic and/or conventional means, regarding EPYK products and services, if the User gives their consent by checking the corresponding box.
    • Create a commercial profile, using third-party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box provided for this purpose.
    • Conduct analysis on the use of the Website and check the User's preferences and behaviors in order to improve communication with Website Users.

    4.5. Data provided for sending the Newsletter:

    • Manage subscription and/or unsubscription to the Newsletter.
    • Send commercial communications to the User by electronic and/or conventional means, regarding EPYK products and services, if the User gives their consent by checking the corresponding box.
    • Create a commercial profile, using third-party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box provided for this purpose.
    • Conduct analysis on the use of the Website and check the User's preferences and behaviors in order to improve communication with Website Users.

    4.6. Data provided to obtain discounts or participate in promotions:

    • Manage and carry out the promotion, as well as manage its development.
    • Send commercial communications to the User by electronic and/or conventional means, regarding EPYK products and services, if the User gives their consent by checking the corresponding box.
    • Create a commercial profile, using third-party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box provided for this purpose.
    • Conduct analysis on the use of the Website and check the User's preferences and behaviors in order to improve communication with Website Users.

    4.7. Data provided through the ONLINE Chat:

    • Manage, process, and respond to User requests, applications, incidents, or queries.

    5. What User data will EPYK process?

    EPYK will process the following categories of User data:

    5.1. To formalize a purchase:

    • Identification data: name, surname and ID.
    • Contact information: email address, telephone number, and postal address.
    • EPYK goods and services transaction data: products and services purchased or in which the User shows interest.
    • Economic and financial data: bank card.
    • Browsing data.

    5.2. Data provided through out-of-stock product forms:

    • Identification data: name and surname.
    • Contact information: email address.
    • Transaction data for goods and services at EPYK: products and services in which the User shows interest.
    • Browsing data.

    5.3. Data provided through contact forms:

    • Identification data: name and surname.
    • Contact information: email address, telephone number, and postal address.
    • Other data necessary to process the request made.

    5.4. Data provided through collaboration forms:

    • Identification data: name and surname.
    • Contact information: email address, phone number.
    • Professional data: type of collaboration or relationship with EPYK.

    5.5. Data provided for sending the Newsletter:

    • Identification data: name and surname.
    • Contact information: email address.

    5.6. Data provided to obtain discounts or participate in promotions:

    • Identification data: name and surname.
    • Contact information: email address.
    • Promotion-related data: information related to the promotion in which the User participates.

    5.7. Data provided through the ONLINE Chat:

    • Identification data: name and surname.
    • Contact information: email address and phone number.
    • Data related to the query made: information about the query or request made.

    6. Legitimation for data processing

    The legal basis for the processing of the User's personal data by EPYK is as follows:

    6.1. To formalize a purchase:

    • Execution of a contract: management of the purchase and associated services.
    • User consent for the sending of commercial communications and the creation of commercial profiles.

    6.2. For products out of stock:

    • User consent to receive notifications and commercial communications about out-of-stock products.
    • User consent for the creation of commercial profiles and the analysis of their behavior.

    6.3. For contact forms:

    • Execution of requests, petitions or queries from the User.
    • User consent for the sending of commercial communications and the creation of commercial profiles.

    6.4. For collaboration forms:

    • Execution of the relationship with collaborators and influencers.
    • User consent to receive commercial communications and the creation of commercial profiles.

    6.5. To send the Newsletter:

    • User consent to receive the Newsletter and commercial communications.
    • User consent for the creation of commercial profiles.

    6.6. To obtain discounts or promotions:

    • User consent to participate in promotions and receive commercial communications.
    • User consent for the creation of commercial profiles.

    6.7. For ONLINE Chat:

    • Execution of requests or queries made by the User.

    7. To which recipients will the data be communicated?

    The User's personal data may be communicated to the following entities and under the following circumstances:

    7.1. To EPYK service providers acting as data processors, for the provision of services related to purchase management, commercial communications, technical support, etc.

    7.1. To public entities to comply with legal obligations.

    7.2. To third parties in the event of legal requirements, judicial proceedings, or to protect the rights, property, or safety of EPYK, the Website, Users, or the general public.

    8. How long will EPYK retain the User's data?

    The User's personal data will be retained for the time necessary to fulfill the purpose for which it was collected and to determine any potential liabilities that may arise from said purpose and the processing of the data.

    9. What are the User's rights and how can they exercise them?

    The User has the right to:

    • Access your personal data.
    • Correct inaccurate or incomplete data.
    • Delete data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
    • Limit the processing of your data in certain circumstances.
    • Oppose the processing of your data in certain circumstances.
    • Port your data, that is, receive the data that concerns you in a structured and commonly used format and transmit it to another controller.

    To exercise these rights, the User must send a written request to EPYK at the postal address indicated above or to the email address info@epykco.com, indicating the right they wish to exercise and providing a copy of their ID or equivalent identification document.

    10. How does EPYK protect User data?

    EPYK implements the necessary technical and organizational measures to guarantee the security of personal data and prevent its alteration, loss, unauthorized processing, or access, in accordance with applicable law.

    11. Changes to the Privacy Policy

    EPYK reserves the right to modify this Privacy Policy to adapt it to new legislative or jurisprudential requirements, as well as industry practices. In such cases, EPYK will announce the changes on this page with reasonable notice prior to their implementation.